1. Who We Are
We are
American Group, an independent service company providing professional maintenance for
Gorenje home appliances (washing machines, ovens, cookers, refrigerators, freezers, microwaves, etc.) across
Egypt through our website
gorenje-eg.com. We are
not the brand owner or the official representative of
“Gorenje”. Our role is to offer expert maintenance and support services for Gorenje appliances through qualified and experienced technicians.
2. Use of the “Gorenje” Brand
The name
“Gorenje” used on this website (
gorenje-eg.com) is solely for identifying the types of appliances we service. We are
not the legal owner or authorized representative of
“Gorenje”. All rights belong to
Gorenje Group, the official brand owner.
3. What Data We Collect
When you visit the website or use our booking/contact forms, we may collect:
- Full name
- Phone number
- Appliance type and issue description
- Email address (if provided)
- Physical address (if a home visit is required)
4. How We Use Your Data
Your data is used strictly for:
- Contacting you to confirm the request and schedule the visit
- Assigning a qualified technician based on your appliance and issue
- Providing after-service support and quality follow-up
- Improving your overall website and service experience
We do not sell or share your data with third parties outside our company, except when required by law or necessary to complete the service (e.g., sharing your address with the technician).
5. Data Security
We are committed to protecting your information through:
- Using HTTPS protocol to secure website communication
- Restricting customer data access to authorized personnel only
- Not storing unnecessary or sensitive data beyond service needs
- Applying appropriate technical and administrative measures to prevent unauthorized access
Although we take every measure to secure your data, no method of electronic storage or transmission is 100% secure. We strive to minimize risks and protect your privacy.
6. Cookies
This website may use cookies to enhance performance, remember preferences, and analyze traffic. You can control or disable cookies from your browser settings, but some site functions may not work properly if cookies are disabled.
7. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites, and we recommend reviewing their privacy policies before sharing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page along with the “Last Updated” date. Continued use of the website after any changes indicates your acceptance of the updated policy.
9. Contact Us
For inquiries or to request modification/deletion of your data, contact us via:
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